Frequently Asked Questions
Everything you need to know about FortunaMind, our platform, security, and pricing
Can FortunaMind place trades for me?
FortunaMind can suggest trades based on AI analysis, but you maintain complete control. Every single trade requires your manual approval before execution. There are no automatic trades. You review the suggestion, decide whether to proceed, and explicitly confirm before any order is placed. All investment decisions remain entirely in your control.
What data does FortunaMind access?
We access your portfolio data from your connected exchange, including your holdings, transaction history, and current balances. This allows us to provide personalized insights and educational guidance based on your actual portfolio. For trading features, we only execute orders you explicitly approve. We never have access to withdrawal capabilities or authentication credentials.
How are API keys secured?
Your API keys are protected with bank-level encryption and stored using a zero-knowledge architecture. This means we encrypt your credentials on your device before they reach our servers, and we cannot decrypt or access them. All data is encrypted at rest and in transit using industry-standard protocols.
Is the platform still in development?
Yes, FortunaMind is in active development. We're continuously adding features and improvements based on user feedback. While the platform is fully functional, you may notice new features appearing and occasional updates. This means you'll benefit from regular improvements to the product.
How does the free trial work?
Start with a 14-day free trial of any tier. No credit card required. After your trial ends, you'll be prompted to enter payment details to continue. You can cancel anytime during or after the trial period.
Can I change plans later?
Yes! You can upgrade or downgrade your plan at any time. When you upgrade, you'll have immediate access to new features. When you downgrade, the change takes effect at the start of your next billing cycle.
Is my data secure?
Absolutely. We use bank-level encryption and never store your exchange credentials. All data is encrypted at rest and in transit. We employ a zero-knowledge architecture, meaning we can't access your sensitive information.
What happens when I cancel?
You'll have access to your subscription through the end of your current billing period. After that, your account will be limited to viewing historical data. You won't receive new AI insights, analysis updates, or have access to trading features.
Do you offer refunds?
We offer a 14-day free trial so you can try FortunaMind risk-free. If you're not satisfied after subscribing, please contact our support team within 7 days of your first payment and we'll work with you to make it right.
Which exchanges do you support?
We currently support Coinbase and Coinbase Advanced, with more exchanges coming soon. Our Core tier includes one exchange connection, while higher tiers support multiple or unlimited exchanges. Don't have a Coinbase account? Sign up at https://advanced.coinbase.com/join/2BVKXRH.
Is FortunaMind suitable for beginners?
Yes! FortunaMind is designed specifically for professionals who are new to crypto or want to deepen their understanding. Our AI provides educational explanations in plain English, helping you learn systematically rather than through trial and error.
What makes FortunaMind different from other crypto tools?
Unlike trading-focused tools, FortunaMind prioritizes education over transactions. We don't make price predictions or tell you what to buy. Instead, we help you understand your portfolio, manage risk, and make informed decisions based on your own analysis and learning.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help.
Contact Support